Policy on Returns and Exchanges
Each Vendor is responsible for providing returns and exchanges. Not sure who your Vendor is? They are on your sales receipt that was emailed to you. Here are some handy tips for returning items to your Vendor.
1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Attach a copy of the sales check, specify the method of refund (by default, you will be refunded using the same method from which you purchased the item).
3Send the parcel to the vendor address provided on your sales reciept.
4After you have sent the parcel, please inform the vendor by sending an email to their email address. Also found on your sales receipt.
Eligibility of Items for Return or Exchange
Customers have the right to return any purchased items without defining the reason within
14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved. This does not apply to products that have individually defined their return and exchange limitations displayed during the time of purchase.
To return the items, Customers must submit a copy of proof of purchase.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within
30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer. This does not apply to products that have individually defined their return and exchange limitations displayed during the time of purchase.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit a copy of proof of purchase.
Our return and refund policy is described above. According to Alberta law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.